"Is it always watching? Is it always listening?" Exploring Contextual Privacy and Security Concerns Toward Domestic Social Robots
Abstract
Equipped with artificial intelligence (AI) and advanced sensing capabilities, social robots are gaining interest among consumers in the United States. These robots seem like a natural evolution of traditional smart home devices. However, their extensive data collection capabilities, anthropomorphic features, and capacity to interact with their environment make social robots a more significant security and privacy threat. Increased risks include data linkage, unauthorized data sharing, and the physical safety of users and their homes. It is critical to investigate U.S. users' security and privacy needs and concerns to guide the design of social robots while these devices are still in the early stages of commercialization in the U.S. market. Through 19 semi-structured interviews, we identified significant security and privacy concerns, highlighting the need for transparency, usability, and robust privacy controls to support adoption. For educational applications, participants worried most about misinformation, and in medical use cases, they worried about the reliability of these devices. Participants were also concerned with the data inference that social robots could enable. We found that participants expect tangible privacy controls, indicators of data collection, and context-appropriate functionality.